Stangen Claims

How to claim

You can rest assured that all claims will be handled in a professional manner with sympathy and respect during your loved ones’ difficult time.

Claims documents are provided below in their respective categories. Where possible claims must please be submitted immediately after the claim incident. Claims are required to be submitted within nine months of the claim incident.
Unless there is a reasonable explanation, older claims will be considered expired and will not be paid.

Make sure that all claim forms are completed fully and that the policy number is clear on the form.

Please note:

  • You must submit your claim and docs within 12 months of the incident date. If you don’t, your claim may be deemed invalid.
  • If you don’t get the necessary docs to us within this 12-month period, your claim will be closed. However, it can be reopened when we receive the info we need.

You can send us your claims in one of these ways:
Email – scan and email your claim forms to claims@stangenlife.co.za
Post – send your claims to Stangen Claims, PO Box 284, Menlyn, 0063
In person – please deliver to: Menlyn Corporate Park, Block A 175 Corobay Avenue, Waterkloof Glen, Ext 11, Pretoria, 0081

If you need any assistance with either completing your form or acquiring additional information please call the Stangen helpline on 010 020 7655.

  • Life Cover Claim

    The below documents plus the Death Claim Form are required to be correctly completed, signed and submitted to Stangen via email, fax or in person.

    Required documents to initiate the Death claim process:
    The original or certified copies, signed by a commissioner of oaths, of the following:

    1. The death certificate;
    2. The insured’s ID document;
    3. Notification of death, Form BI-1663 by the doctor who certified the insured’s death;
    4. Medical Aid details (Scheme, medical aid number and latest medical aid report);
    5. Medical reports of the treating doctor, attending clinic and or hospital attended by the deceased;
    6. If death due to Unnatural causes, please include:
      1. Statement of Police;
      2. Post mortem; and
      3. If death due to motor vehicle accident, please also supply Officer’s Accident report.

    To effect payment on the claim (if the claim is assessed as valid):
    The original or certified copies, signed by a commissioner of oaths, of the following:

    1. Three (3) month’s bank statements of the deceased stamped by the bank:
    2. Bank statement of beneficiaries stamped by the bank; and
    3. ID documents of beneficiaries.
  • Accelerated Funeral Claim

    The below documents plus the Accelerated Funeral Claim Form, correctly completed and signed, must be submitted to Stangen via email, fax or in person.

    Required documents to initiate the Accelerated Funeral Claim process:
    The original or certified copies, signed by a commissioner of oaths, of the following:

    1. The death certificate;
    2. The insured’s ID document;
    3. Notification of death, Form BI 1663 by the doctor who certified the insured’s death;
    4. Statement of Police (for Unnatural causes only); 
    5. Bank statements of the deceased stamped by the bank;
    6. Bank statement of beneficiary stamped by the bank; and
    7. ID document of beneficiary.
  • Salary Protection Claim

    Here is the Salary Protection Claim Form to be completed and signed. This form as well as the documents listed below, must be submitted to Stangen via email, fax or in person.

    Requirements to initiate the claim process:

    1. The original or certified copies, signed by a commissioner of oaths of the insured’s ID document;
    2. The original or a certified copy of the police report if the insured was disabled as the result of an accident signed by a commissioner of oaths;
    3. Medical reports of the treating doctor, attending clinic and or hospital attended by the insured;
    4. A copy of the claimant’s bank statement stamped by the bank; and
    5. Original or a certified copy three (3) months’ pay slips prior to the insured event.

    Definitions

    Policy Schedule:
    The original Policy Schedule sent to the insured on or after the commencement of the life cover.

    The Insured:
    The person on whose life the insurance cover was affected in terms of the Policy Schedule.

    ID document:
    An official ID document, passport or both sides of a card driving license which must include the identity number, photographs, first names and surname of the person.

  • Critical Illness Claim

    Here is the Critical Illness Claim Form to be completed and signed. This form as well as the documents listed below, must be submitted to Stangen via email, fax or in person.

    Required documents to initiate the claim process:
    The original or certified copies, signed by a commissioner of oaths, of the following:

    1. The insured’s ID document;
    2. Medical reports of the treating doctor, attending clinic and or hospital attended by the insured; and
    3. Three (3) month’s bank statements of the claimant, stamped by the bank.

    Definitions

    Policy Schedule:
    The original Policy Schedule sent to the insured on or after the commencement of the life cover.

    The Insured:
    The person on whose life the insurance cover was affected in terms of the Policy Schedule.

    ID document:
    An official ID document, passport or both sides of a card driving license which must include the identity number, photographs, first names and surname of the person.

  • Disability Claim

    Here is the Disability Claim Form to be completed and signed. This form as well as the documents listed below, must be submitted to Stangen via email, fax or in person.

    Requirements to initiate the claim process:

    1. The original or certified copies, signed by a commissioner of oaths of the insured’s ID document;
    2. The original or a certified copy of the police report if the insured was disabled as the result of an accident signed by a commissioner of oaths;
    3. Medical reports of the treating doctor, attending clinic and or hospital attended by the insured; and
    4. A copy of the claimant’s bank statement, stamped by the bank.

    Definitions

    Policy Schedule:
    The original Policy Schedule sent to the insured on or after the commencement of the life cover.

    The Insured:
    The person on whose life the insurance cover was affected in terms of the Policy Schedule.

    ID document:
    An official ID document, passport or both sides of a card driving license which must include the identity number, photographs, first names and surname of the person.

  • Accidental Death Claim

    The below documents plus the Accidental Death Claim Form are required to be correctly completed, signed and submitted to Stangen via email, fax or in person.

    Required documents to initiate the claim process:

    The original or certified copies, signed by a commissioner of oaths, of the following:

    1. The death certificate;
    2. The insured’s ID document;
    3. Notification of death, form BI-1663 by the doctor who certified the insured’s death;
    4. Statement of Police;
    5. Post mortem; and
    6. If death due to motor vehicle accident, please also supply Police Officer’s Accident report.

    To effect payment on the claim (if the claim is assessed as valid):
    The original or certified copies, signed by a commissioner of oaths, of the following:

    1. Three (3) month’s bank statements of the deceased stamped by the bank;
    2. Bank statement of beneficiaries stamped by the bank; and
    3. ID documents of beneficiaries.
  • Accidental Disability Claim

    Here is the Accidental Disability Claim Form to be completed and signed. This form as well as the documents listed below, must be submitted to Stangen via email, fax or in person.

    Requirements to initiate the claim process:

    1. The original or certified copies, signed by a commissioner of oaths of the insured’s ID document;
    2. The original or a certified copy of the police report if the insured was disabled as the result of an accident signed by a commissioner of oaths;
    3. Medical reports of the treating doctor, attending clinic and or hospital attended by the insured; and
    4. A copy of the claimant’s bank statement, stamped by the bank.

    Definitions

    Policy Schedule:
    The original Policy Schedule sent to the insured on or after the commencement of the life cover.

    The Insured:
    The person on whose life the insurance cover was affected in terms of the Policy Schedule.

    ID document:
    An official ID document, passport or both sides of a card driving license which must include the identity number, photographs, first names and surname of the person.

  • Funeral Cover Claim

    The below documents plus the Funeral Cover Claim Form, correctly completed and signed, must be submitted to Stangen via email, fax or in person.

    Required documents to initiate the Funeral Cover Claim process:
    The original or certified copies, signed by a commissioner of oaths, of the following:

    1. The death certificate;
    2. The insured’s ID document;
    3. Notification of death, Form BI 1663 by the doctor who certified the insured’s death;
    4. Statement of Police (for Unnatural causes only); 
    5. Bank statements of the deceased stamped by the bank;
    6. Bank statement of beneficiary stamped by the bank; and
    7. ID document of beneficiary.