We know that you value your privacy, and therefore we will do our best to respect that. We will exercise care in dealing with your personal and confidential information submitted to the Insurer via the website ;(Website) and undertake to deal with it in a lawful manner. The personal information requested from you will be used for the purpose of assessing and providing you with an insurance policy, and is essential in order for the Insurer to conduct its business. Your personal information will be processed and maintained in accordance with accepted information management norms to ensure the privacy and confidentiality thereof, and that it is accurate and up to date. The Insurer will not disclose your personal information to any third party except if it is required to do so in the ordinary course of business, or where required by law. Should you wish to have access to your personal information records maintained by us, the Insurer will make this information available following receipt of such request.

Data protection and Privacy policy

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Promotion of access to information manual

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Information used for monitoring purposes

You will be able to browse the Website without the Insurer collecting any personal information from you. However, the Website servers will collect the IP address of your computer for analytical purposes (including to determine which areas of the website are most popular etc.) but will not collect your e-mail address or any other distinguishing information. The information that is collected, will be aggregated which means that identification is possible.

Online customer care surveys

To enhance service standards, the Insurer may occasionally request that you participate in an online customer care survey. In such cases, the Insurer will tell you how information obtained during the survey will be used, and will give you the option to opt-out of the survey. We don’t like spam either. We will not sell your e-mail address or other contact details to third parties for their marketing purposes. Only if you agree to it, will we use your personal information to let you know about new products that may interest you, via e-mail or SMS. You may unsubscribe for such communications at any time, by simply selecting the unsubscribe option on any communication sent to you.


The Insurer is committed to providing secure online services to visitors to the Website. To ensure that this happens, the Insurer employs appropriate physical and technological protocols to safeguard personal information provided to us. All personal information including banking details, name and addresses are encrypted as it is transmitted over the internet. The Insurer's internet servers are also protected by firewalls and access to personal information is limited to minimal authorised personnel of the Insurer. The security of the Insurer's website and systems is also tested on a regular basis by an expert, and every effort is made to ensure that security is at an optimum level at all times. Despite these measures, the Insurer cannot warrant that your information will be 100% secure, but will do its best to do so.

Password protection

When accessing the services offered on our Website, part of the security measures taken include the issuing of a password. It is your sole responsibility to keep the password secure, and to not allow any other person to use your password. You agree that you will not hold the Insurer liable for loss or damages of any nature that may be suffered as a consequence of the unauthorised use of your password.


Cookies are used in the process of user recognition, and allow the Insurer's web server to recognise you when you visit the Website. The type of information gathered to enable recognition is non-personal. Your username and e-mail address will be saved using cookies so that you need not re-enter these details every time you visit the Website. No personal information is ever stored in a cookie. You may choose to prevent your browser from accepting any cookies, which will prevent your username and e-mail address from being saved.

Interception of Communications

You agree that the Insurer shall have the right to intercept, block, filter, delete, disclose and use all communications sent or posted by you to the Website, subject to the provisions of the Regulation of Interception of Communications Act, 2002 (RICA). Furthermore, you agree that the consent provided by you can be deemed to satisfy the requirement for written consent, as detailed in the Electronic Communications and Transactions Act, 2002, and RICA.

Websites belonging to third parties

This privacy policy only applies in respect of personal information collected via the Website. Any other websites linked to this Website requesting personal information from you are not subject to this privacy policy and therefore the Insurer cannot take responsibility for the security or privacy practices of such third party sites.

Updating of the privacy policy

The Insurer may, from time to time, in its sole discretion, amend this privacy policy to meet legislative and other requirements. All amendments thereto will be posted on the Website. In the event of conflict, the most recent version of the privacy policy shall supersede and replace all previous versions of the privacy policy.